Effective Date: April 4, 2024

Privacy Policy The Privacy Policy details how Charlie’s Lakeside Bar and Grill, LLC and its associated entities (referred to as “Charlies,” “we,” and “us”) handle your personal information. This policy is relevant when you interact with us online or offline, such as visiting our websites, contacting customer service, engaging on social media, participating in our loyalty program, making reservations, purchasing products or gift cards, or any other interaction. 

This Privacy Policy does not cover personal information related to job applications or information gathered during employment. For this, contact jnorman@seeyouatcharlies.com for a copy of the notice. The Privacy Policy also excludes the privacy practices of any Franchisee or Licensee of Charlie’s or its affiliates, whether domestic or international. By using the Sites or providing us with your personal information, you consent to information processing in line with this Privacy Policy. Please review it carefully.

Contents

• Purposes for Collecting Personal Information

• How We Share Personal Information

• How Long We Retain Personal Information:

• Cookies, Analytics, and Tracking Technology

• ChatBot Technology

• Global Privacy Control and Opt-Out

• Google Analytics

• Links to External Websites

• Marketing Communications

• Security Measures

• Website Not Intended for Minors

• Data Processing in the United States

• Contact Us

• Updates to Our Privacy Policy

We gather a variety of personal information across different categories and types, in line with your interactions with us and as per your consent or legal obligations. Here's a breakdown of the information we collect:

• Identifiers: Full name, email address, address, phone numbers, IP address, social media usernames, account credentials, signature, SSN, driver’s license number, passport number, and other security details for authentication.

• Personal Characteristics or Traits: Date of birth, gender, age, nationality, ethnicity, religion, marital status, citizenship status, military or veteran status, and disability details.

• Internet or Electronic Usage Data: Network and website interaction history, IP address, cookie info, ad interaction, browsing activity.

• Audio/Visual Data: Audio, electronic, visual, or similar data like videos, photos, or audio recordings.

• Financial Information: Tax ID number, financial or bank account details, tax-related info, wire instructions, payment card details, billing address.

• Commercial Information: Records of purchased, obtained, or considered products or services.

• Geolocation Data: General region or area from which you access our Sites.

• Professional or Employment Information: Job title, business contact details, company entity, job application details including employment history, resume, references, certifications or licenses.

• Sensitive Personal Information: Government-issued ID numbers, account log-in details (e.g., username, password).

• Education Information: Educational background details if you apply to work with us.

• Inferences: We utilize the above categories of personal information to create a profile that reflects your preferences, traits, behavior, and attitude.

Sources Of Personal Information

We gather personal information through various means:

• Directly from you: We obtain identifiers, financial details, personal characteristics, commercial insights, professional or work-related data, and sensitive personal information that you share with us.

• During in-person visits: When you come to our restaurant, we gather identifiers and audio/visual data.

• From third parties, vendors, and service providers: Our service providers, vendors, and other third parties may provide us with identifiers, financial information, personal traits, commercial data, work-related details, educational information, and sensitive personal information.

• Instantly: When you use our website, we collect identifiers, geolocation data, and internet usage information using tools like browser cookies.

• Social media platforms: Depending on your shared information and privacy settings, we may collect contact details, identifiers, audio/visual data, personal traits, commercial insights, work-related information, educational background, sensitive details, internet or electronic usage data, and inferences. Social media platforms, such as Facebook, analyze your interactions with our websites and merge it with data from other users to give us insights about you. Furthermore, we may receive information about you if other users engage with us on social media and their interactions with you are visible to us, like being "friends" or other public profile details.

Why we collect Personal Information

• Transactional: We collect personal information to facilitate purchases, reservations, communication, customer support, and business activities.

• Recruiting and Hiring: We use various types of information such as identifiers, audio/visual data, professional details, education background, financial data, and inferences for recruitment decisions, communication regarding applications, responding to inquiries, scheduling interviews, and reimbursing agreed expenses during the application process.

• Combination of Data: We combine data from different sources such as offline and online platforms, third-party websites, and multiple devices to draw conclusions and improve our insight into individuals.

• Marketing and Promotional: We collect various data types like identifiers and financial information to enhance marketing, prospect new customers, manage customer relationships, engage customers, administer promotions, send newsletters, and provide personalized marketing communications.

• Analytical: We analyze preferences, trends, and statistics using identifiers, usage data, commercial information, geolocation data, and inferences.

• Maintenance and Improvement of our Website and Systems: We utilize internet and geolocation data to enhance site functionality, diagnose technical issues, and administer our systems.

• Security and Fraud Prevention: We use various types of information for protecting sites, assets, and preventing fraud, theft, and misconduct, including verifying identities and conducting due diligence.

• Develop and Improve Our Products and Services: We use various types of data to develop new products, improve existing ones, and analyze services offered.

• Legal: We collect various types of data to fulfill legal obligations, protect our company, property, employees, and others in legal proceedings.

• Other Purposes: We may collect various types of personal information like identifiers, financial data, geolocation, and sensitive details for specified purposes.

How We Share Personal Information

We disclose personal information in the following ways:

• Service Providers: Personal information may be shared with vendors and service providers who assist in the functioning of our services, website, and business, requiring access to this information to perform their duties (such as cloud hosting providers, analytics, payment processing, background and credit checks, legal counsel, accountants, insurance, order fulfillment, operating systems, email delivery, marketing, internet service providers, recruiting vendors, credit verification, maintenance, and customer support services). In some instances, the vendor or service provider may collect information directly from you on our behalf.

• Government Entities: Information is shared with regulatory and government entities, including government, law enforcement, administrative, and regulatory agencies; tax authorities; and other public agencies or authorities if required to comply with applicable laws, regulations, legal processes, or other legal obligations. This includes collaborating with law enforcement when deemed appropriate, seeking legal remedies, limiting damages, and enforcing or protecting contracts, legal rights, or the rights of others by responding to claims made against us.

• Marketing/Analytics/Advertising Partners: Personal information may be shared with third-party marketing, analytics, or advertising partners, including social media platforms and networks, that provide analytics, marketing, and advertising services to us.

• Corporate Transaction Recipients: Information may be shared with purchasers, merger partners, potential investors, and their advisors if: (i) we sell or transfer, or are considering selling or transferring, all or part of our business or assets; (ii) we are contemplating or engaging in any reorganization, merger, conversion, sale, assignment, joint venture, transfer, or disposal of all or part of our ownership interest, business, or operations; or (iii) we are seeking or accepting investments.

• Other Circumstances: Personal information may be disclosed for reasons we specify to you, including if you consent to the disclosure or instruct us to disclose your information.

How Long We Retain Personal Information:

• For marketing purposes, we process your data until you request us to stop and for a brief period afterward (to accommodate your requests). Additionally, we maintain a record of your request to cease direct marketing to honor your preference in the future.

• We will keep and utilize your information for the duration necessary to provide you with services or products and to fulfill our legal obligations, resolve disputes, and uphold agreements.

• Our retention periods are determined by factors such as the necessity of information for service provision and business operation, contractual or legal obligations, specific retention periods allowed by law, agreement to longer retention periods by individuals, sensitivity of the data, and the initial expectation of retention when the data was provided.

Cookies, Analytics, and Tracking Technology

• Information is collected and stored upon the website through various technologies like cookies, web beacons, and pixels.

• This information is used to understand usage patterns, user navigation, content viewed, and preferences.

• Data collected includes your activities on the site, IP address, browser type, device IDs, and demographic information.

• Third parties may use this data for analytics, advertising, and ad serving across the Internet and mobile apps.

• You can manage cookie settings to control the sharing of personal information for targeted advertising.

• "Do Not Track" signals are not currently supported on the site.

ChatBot Technology

• Chatbots are used for customer service, mimicking human conversations through text or voice interactions.

• The chatbot operates independently, using pre-programmed scripts and machine learning algorithms.

• Personal information provided during chat interactions is collected for quality control and customer service.

Global Privacy Control and Opt-Out

• Browsers may offer opt-out preference signals to limit the sharing of information for behavioral advertising.

• The site will respect such requests by turning off certain tracking technologies.

Google Analytics

• Google Analytics services are utilized for site analysis. For more details, visit Google's privacy policy or opt out using the provided tool.

Links to External Websites

Our websites may contain links to other websites or applications with different privacy practices. If you provide personal information to any of these external websites or applications, their privacy policies will govern your information. We recommend carefully reviewing the privacy policy of any website you visit or application you use.

Marketing Communications

Opting Out of Marketing Emails: You can unsubscribe from marketing or advertising emails and newsletters by using the provided "unsubscribe" link or mechanism in the communications you receive. You can also request to stop receiving such emails by contacting us at jnorman@seeyouatcharlies.com. Once your request is processed, we will discontinue using your information for marketing purposes at no cost to you. If you opt out of marketing messages, you will still receive essential communications from us as allowed by law.

Security Measures

We adhere to widely accepted industry standards to safeguard the personal information you provide us. We have put reasonable technical, organizational, administrative, and physical safeguards to protect this data. While no method of transmitting information over the Internet or storing it electronically is completely secure, we cannot guarantee absolute security. We advise you to use websites cautiously when sharing information.

If a security breach impacts your personal information, we will notify you as required by law. Any necessary notices will be sent to your account's email address if the law permits. By using our services, you consent to receiving electronic notices.

Website Not Intended for Minors

We do not knowingly collect or retain personal information from individuals under the age of 16. If we discover that we have unintentionally obtained personal information from someone under 16, we will delete it from our records. If you are a parent or guardian and believe that we have inadvertently collected personal information from your child, please contact us promptly at jnorman@seeyouatcharlies.com.

Data Processing in the United States

Please note that any information we collect about you will be processed in the United States or other jurisdictions by us or our service providers. By using our websites and/or services, you acknowledge that your personal information may be transferred and processed in jurisdictions different from your own, as outlined in this Privacy Policy. Be aware that data protection laws in the United States or other jurisdictions may differ from those in your country of residence, potentially offering less protection.

Contact Us

If you have any questions about this Policy or our data practices, please email us at jnorman@seeyouatcharlies.com

Updates to Our Privacy Policy

From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy on the website where this appears. Please check our website periodically for updates. The “Last Updated” legend above indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on any of our Site.